Terms and Conditions

Welcome to First Thought Equine

Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the First Thought Equine Online shop, you signify your agreement to be bound by these terms.

We will endeavour to provide uninterrupted, error free access to the website, however this can not be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs. We will try to ensure that this is for the shortest time possible.

Our Contract (Order)
The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from First Thought Equine, you will be sent an email confirming receipt of the order and the order details.

These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.

All products offered for sale by First Thought Equine are priced in Pounds Sterling and include UK VAT at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. Occasionally, despite our best endeavours products appear mispriced, however we verify prices as part of our order confirmation email. We will either contact you to advise you and request instructions before despatch or cancel the order and notify you accordingly.

Special Order Items
All items ordered such as those with personalisation are non-returnable. Cancellation must be made within a week of placing the order and this MUST be done by telephone on 01227 831614.

Whilst we endeavour to despatch goods within 2 days of date of order, time is NOT of the essence as a condition of the order. Please note that we generally shutdown for 4 one week holidays during the course of the year.

CREDIT or DEBIT CARD - The fastest way to pay for immediate despatch (stock dependant).
We accept online payments through a secure environment by credit or debit card and transactions are shown in Pounds Sterling. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.
First Thought Equine Ltd take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from First Thought Equine Ltd.

Damaged or Undelivered Goods

Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature and inform us immediately, within 3 working days, otherwise no claim can be considered.

Goods ordered from First Thought Equine Ltd for delivery outside the UK may be subject to import duties and taxes; these will be levied once the parcel reaches its destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.

A full refund (less postage and packing) will be provided on any item returned to us in the original packaging, unsoiled, within 14 days, for any reason. Alternatively the goods may be exchanged. Refunds or exchanges cannot be made before we receive the returned goods. Returns made after 14 days or soiled goods will not be eligible for refund or exchange. Please pack carefully to avoid damage and don't forget to enclose the return form that was sent with your order. Please enclose the appropriate return postage and packing fee with goods returned for exchange.
Products that have evidence of use i.e. grease and hair on them can not be refunded due to the danger of transfer of possible infections.
You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit.
If you wish to return an item please complete the returns note on your despatch note, include it in your parcel and post it to:
Returns Dept
First Thought Equine Ltd
Little Duskin Farm,
Covet Lane,
Kent CT4 6JS.

Fair Wear & Tear Guarantee
Our products are guaranteed for 12 months from the date of receipt, providing they are used in accordance with the manufacturers’ recommendations. If we feel it is necessary component parts will be returned to the manufacturer for their comments. Please allow 30 days for an exchange or refund in these instances.
Products that have evidence of use i.e. grease and hair on them can not be refunded due to the danger of transfer of possible infections.
This is in addition to your statutory rights.

Hygiene Regulations
Due to the Health and Safety regulations and the hygienic problems involved with the inspection of Horse Clothing, we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974)

Website Access
Your Shopping Account
When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately.
When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed.
First Thought Equine Ltd reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately.
The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent.
You may copy or print details for the sole purpose of using the website while connected to the Internet.
You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.
You must not use the website for fraudulent purposes, spamming or any unlawful activity.
The information contained in the website is for information purposes. First Thought Equine is not providing any recommendations or endorsements to any product or services promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.

All content on the website is the property of First Thought Equine Ltd, it's affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.
The website may contain links to other websites. First Thought Equine Ltd is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.

Company Registration No. 3186860
VAT Registration Number: 724834820

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